Working with Susan Pierce was one of the most valuable leadership development experiences I’ve had in higher education.
Susan spent several days with our senior leadership team and Board of Trustees, taking the time to truly get to know us as individuals and as an institution. She met with leaders across the University, listened carefully, asked thoughtful questions, and quickly developed a strong understanding of both our opportunities and our challenges.
What I appreciated most about Susan was how relatable and genuine she was. She didn’t come in with a predetermined agenda or tell us what we wanted to hear. Instead, she challenged us to think differently, have honest conversations, and look at our roles, relationships, and responsibilities through a new lens. Her insights helped create a better understanding of how leadership and the Board can work together more effectively to advance the mission and vision of the University.
Personally, Susan left a lasting impression on me. She reminded me of the importance of staying open to change, challenging my own assumptions, and continuously growing as a leader. She has a way of asking questions and sharing perspectives that make you stop and think long after the conversation has ended.
Most importantly, Susan left our leadership team feeling energized, hopeful, and excited about what is possible. The impact of her work extended well beyond the retreat itself. The conversations she facilitated continue to influence how we think, how we collaborate, and how we lead.
I am grateful for Susan’s partnership, wisdom, and authenticity. She made a meaningful difference for me, my colleagues, and Southwestern University, and I would highly recommend her to any organization looking to strengthen leadership, governance, and organizational effectiveness.
Dr. Ainsley A. Goulbourne (Southwestern University)
