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We engaged Susan for guidance as we planned and hosted the University of Miami Board of Trustees’ first retreat in several years. Her well-rounded experience, insights into trends and practices in higher education, and willingness to get to know us as a Board was invaluable. Her accessibility and ability to consider innovative approaches to challenges all universities face was refreshing and helpful. Susan made it a point to truly understand our mission at the U and was enthusiastic about helping us improve governance. She has proven to be a terrific resource.